🧭 What is the Kaplan Course Expired stage? #
The Kaplan Course Expired stage indicates that the recruit’s Kaplan enrollment has reached its expiration date. This stage focuses on prompting re-engagement and supporting the recruit in renewing or extending their Kaplan course to stay on track.
✅ How does a recruit enter the Kaplan Course Expired stage? #
Recruits enter this stage automatically when their Kaplan expiration date is reached.
🚀 What happens when a recruit enters this stage? #
Upon entry:
- The Snuggler is notified to reach out and discuss next steps with the recruit.
- The recruit receives automated notifications explaining how to purchase a course extension from Kaplan.
- If the recruit purchases an extension, the Snuggler updates the recruit card accordingly and manually moves the recruit back to the Enrolled in Kaplan (KSCORE) stage to continue progress.
🔄 How does a recruit leave this stage? #
- The recruit leaves manually when the Snuggler updates the card after the recruit purchases an extension and moves them back to Enrolled in Kaplan (KSCORE).
- The recruit will automatically exit the stage after 30 days of no action, signaling the need for further manual review or follow-up.
💡 Pro Tip: #
Stay proactive! Early outreach by the Snuggler can motivate recruits to renew their course and prevent pipeline stagnation.
📎 Helpful Links #
👉 Market Center Sites Playbook
👉 Previous Stage: Enrolled in Kaplan
👉 Next Stage #1: Awaiting Exam (Kaplan Complete)
👉 Next Stage #2: Exam Scheduled
